Job Description

*Job Purposes:

Applications problem resolution to all Vietnam users by performing question/problem diagnosis and guiding users through step-by step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; and perform related work as required.

*Key Responsibilities:

-Be responsible for responding to technical problems that occur abruptly and require immediate solutions
-Possessing specialist knowledge of operating systems, devices, applications and software
-Providing technical support to teams within the organisation, and to external clients when required
-Assisting with systems integrations
-Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
-Maintaining and updating technical documents and procedures
-Identifying and resolving technical issues
-Managing coordination at a local and international level where required
-Delivering regular and customised training to teams within the business
-Preparing maintenance plans and upgrading schedules for the organisation’s systems
-Developing reports for teams across the business

*JOB REQUIREMENTS

-Qualifications: Bachelor's Degree in IT
-At least 1 years of Application Support
-Minimum 1 year in software development: .Net/Java, knowing other programing language is an advantage.
-Experiences in Banking / Insurance is an advantage
-Competencies/Skills (Essential to succeed in this job)
-Technical/Functional skills
-Have knowledge of programming, be able to read and understand logc code.
-Familiar with Linux, Window.
-Intimate knowledge of digital banking system Ability to explain complex ideas to those with limited IT and systems knowledge
-Exceptional verbal and written communication skills
-Listening ability and patience
-Extraordinary customer service and relationship management experience
-Critical thinking skills
-Has strong experience on using any DBMS (SQL Server, MySQL) as aspects: In-line query, -Store Procedure, built-in Functions, Indexing, data modelling
-Familiarity with Agile development methodologies is an advantage
-Ability to learn new languages and technologies


Personal skills:
Dynamic, honest.
Willing to learn new things.
Ability to communicate well.

Why you'll love working here

-Internship allowance from VND 6,000,000 gross/month (based on candidates' competencies & -committed working days).
-Professional training to fully develop your potential.
-A creative, modern and open working place with our talents from around the world.
-Work hard, play hard and enjoy various activities (team building, events, CSR, etc).
-The opportunity to become an official employee of Gameloft.