Job Description

Exciting new opportunities exist in our team responsible for the Development and Maintenance of middleware software that is used as the basis of many products in our customers’ portfolio.

By joining the team, you have a chance to work with cutting-edge technologies in video delivery network. You will be a member of global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers.

Your responsibilities include but not limited to the following:

• Enjoy customer interaction and is challenged by trouble shooting in a complex environment
• Day-to-day service and support end customers and partners globally
• Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis
• Close cooperation with R&D and Solution Architects to find solutions and solve customer issues
• Participate in on-call 24/7 rota for customers Emergency cases
• Outgoing personality with a customer focus and right attitude to serve the customer.
• Actively contribute to our customer satisfaction

Qualifications

• IT Background
• Good at English skills.
• At least 2 years relevant work experience
• Good analytic, trouble-shooting and problem-solving capabilities.
• Good at interpretation, negotiation skills.
• Familiar with Linux environment.
• Must be able to read and understand C/C++ programming language.
• Experience in bash, python scripts.
• Experience in product maintenance, consulting and system integration.

Why you'll love working here

• Finance:
• Competitive salary package, referral bonus;
• Career Development:
• Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities:
• Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance:
• Hybrid work and flexible working hours, employee assistance programme;
• Health:
• Global internal wellbeing programme, access to wellbeing apps;
• Community:
• Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
• Annual leave encashment;
• 13th month salary;
• Premium annual health check & Extra health & accident insurance;
• Welcome kit and gift-giving frequency;
• Attractive benefits of Trade Union;
• Exciting English programme.