Job Description

• Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues, and documents technical work and research.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Identifies potential defects and escalates to more senior engineers to resolve them.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
• Note: Night Shift position

Yêu cầu ứng viên

• Proficient in English (4 skills).
• Open for fresher.
• Available to work for fixed night shifts (9 hours/day around 6:00 PM - 7:00 AM)
• 5 days work week, 2 unfixed days off
• Having a good customer service mindset/sense
• Passion and desire to develop in the IT industry.

Why you'll love working here

• Competitive salary depending on experience.
• Salary at 100% during the probationary period.
• Training will be offered in 1st month.
• Full working equipment will be provided
• 90% contribution of the gross salary to social insurance.
• 12 days of annual leave, and 8 days of sick leave.
• 30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift.
• Annual Health Checkup.

Địa điểm làm việc

- Hồ Chí Minh: Opal Tower, 92 Nguyen Huu Canh St., Ward 22, Binh Thanh Dist., HCM City, Bình Thạnh

- Hồ Chí Minh: VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City, Bình Thạnh