Job Description

• Enjoy customer interaction and is challenged by trouble shooting in a complex environment

• Day-to-day service and support end customers and partners globally

• Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis

• Close cooperation with R&D and Solution Architects to find solutions and solve customer issues

• Participate in on-call 24/7 rota for customers Emergency cases

• Outgoing personality with a customer focus and right attitude to serve the customer.

• Actively contribute to our customer satisfaction

Yêu cầu công việc

• IT Background

• Good at English skills.

• At least 2 years relevant work experience

• Good analytic, trouble-shooting and problem-solving capabilities.

• Good at interpretation, negotiation skills.

• Familiar with Linux environment.

• Must be able to read and understand C/C++ programming language.

• Experience in bash, python scripts.

• Experience in product maintenance, consulting and system integration.

Why you'll love working here

Finance: Competitive salary package, annual leave encashment, 13th month salary, referral bonus;

Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;

Learning Opportunities: Complex projects, rotations, internal tech communities, training, coaching, online learning platforms subscriptions, English programme, certifications, pass-it-on sessions, workshops, conferences;

Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;

Health: Global internal wellbeing programme, access to wellbeing apps, premium health check, extra insurance;

Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations;

Other: Trade Union benefits, Welcome package and gift-giving frequency.